The HHS Program Support Center (PSC) was selected as a winner for its WorkSmarter project. PSC leveraged Appian and Robotics Process Automation to modernize its case management processes and other management tasks, as described below. We are honored to have supported the rollout and adoption of this system.

“The concept was to leverage a low-code automation platform approach, enterprise-wide, to enable problem solving with emerging technology to deal with the combined challenge of Case Management Standardization and tracking various PSC management tasks. Further adding to the challenge, the Contract Closeout PSC acquisition office had over 11K expired contracts, most affecting Undelivered Orders (UDOs). The solution was the Unified Dynamic Case Management Utilize Appian Accelerator (UDCM) and utilization of RPA to initiate the contract close out process, shifting low value work to automation so staff can focus on higher value efforts.”

- 2021 FedHealth IT Innovation Award

The VA was selected as a winner for its Interoperability contract. iVision’s VA Interoperability Leadership (VAIL) team, serving as a subcontractor on the VA OTI Interoperability contract, was recognized for the following:

“VA OTI leads a coordinated leadership body (VAIL) focused on ensuring the Veteran journey is seamlessly enabled through interoperability of the systems that support them. This requires a robust, comprehensive notion of interoperability to encompass: Business, Data and Information, and Systems and Technology. An Interoperability Maturity Model (IMM) provides for measurement of the intangible concept of “Interoperability” between business entities and processes within VA. The program approach engages VA stakeholders at all levels from top-level leadership to boots-on-the-ground experts to advocate for Interoperability in all phases of VA execution. Adoption of the ideas and concepts advocated by this program are enacting a change, that is managed, that will improve how VA operates, evaluates cost benefit, and plans expenditure.”

- 2021 FedHealth IT Innovation Award

Congratulations to the entire PSC team and VA OTI Interoperability team for this well-deserved recognition!

About the HHS Program Support Center

The Program Support Center (PSC) is a multi-function shared service provider to the federal government. Hosted by the U.S. Department of Health and Human Services (HHS), PSC provides their customers support services focused on their needs — so they can focus on their core missions. PSC delivers support in three crucial business areas: 1) Financial management and procurement, 2) Occupational health, and 3) Real estate, logistics, and operations.

About the Department of Veterans Affairs

The Department of Veterans Affairs (VA) is a cabinet-level executive branch department of the Federal Government, providing life-long healthcare services to eligible military veterans throughout the country. The VA carries out four specific missions: 1) To provide veterans with heath care, 2) Help service members transition out of military service and assist with education, home loans, life insurance, and more, 3) Provide dignified burial services for veterans and eligible family members, and 4) Improve the Nation’s preparedness for response to war, terrorism, national emergencies, and natural disasters.

About iVision Consulting

iVision Consulting (iVision) is an award-winning consulting firm that delivers innovative business and technology solutions and services across Government and private sector. Bottom line, iVision delivers results you can see. As a Small Business Administration (SBA)-certified HUBZone small business, iVision specializes in application development, cloud-based platform implementations, data analytics, data visualization, enterprise architecture, integration solutions, technology portfolio management, and advisory services for clients in the public and private sectors. iVision is also an official partner of several industry leading technologies.

iVision holds an ISO 9001:2015 certification, which is the international standard for a Quality Management Standard (QMS). iVision adheres to the ISO 9001 Standard in consistently providing services that meet client and regulatory requirements and to demonstrate continuous improvement.

For more information about iVision, please visit us at www.ivisionconsulting.com